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We are closely monitoring the COVID-19 situation. Get complete details and updates here.

 

The Spring 2021 semester course schedule is now available and reflects the respective course modality of each section. Courses in the new December/January subsession carry J1 section numbers.

Technology Service Center

Phone:

(413) 217-1075

Click here to submit a Help Ticket

Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.

Support Hours* (effective 10/2/2020):

Monday-Thursday
8:00am - 8:00pm

Friday
8:00am - 5:00pm

Saturday
9:00am - 5:00pm

Sunday
9:00am - 1:00pm

*Device drop-offs or pick-ups are by appointment only.  

Technicians are available to resolve issues from 8 am-5 pm Monday through Friday

ID cards by appointment only click here.

 

 

Introducing the ITS Project Request Program

The Information and Technology Services department (ITS) collaborates with other college departments on a variety of technology related projects. This new system will better enable us to manage the projects and priorities faced by college faculty and staff members.

Should I submit an ITS Project Request or a Help Ticket?
If your issue is related to an error message that is appearing, WiFi/Internet access, or anything to do with a PC, printer, or other hardware component, then please click here to Submit a Help Ticket to the TSC.

ITS Projects are typically those that require ITS involvement to implement custom-programmed or vendor-written software components, in support of department or campus-wide initiatives.

ITS Project Requests are reviewed by ITS and department managers in order to prioritize the ITS project queue.

Zoom login instructions

Use the following instructions when logging into Zoom:

Method 1: Log in to PrideNET, click on Zoom Icon

 

Method 2: From springfield.zoom.us

 

Method 3: From zoom.us

1. click login

2. select the "Sign in with SSO" option

3. When prompted, type "Springfield" in the "Your company domain" field and

4. click continue.

 

Sophos Intercept X replacing Symantec Endpoint Protection

Beginning the week of June 1st, Technology Service Center will be replacing Symantec Endpoint Protection with Sophos Intercept X.

Sophos Intercept X provides:

  • AI-Powered deep learning malware detection that doesn’t rely on signatures
  • Cloud-native protection for all your devices in a single console
  • Advanced protection against exploits, active adversaries, and non-malware attacks

Students, faculty, and staff can download the Sophos Home Premium edition for home use for free.  Click here for information!

 

  • ADP
  • Brightspace
  • Cable TV
  • CX
  • Google Services
  • Internet
  • Mitel
  • Phone
  • PrideNet
  • Wireless Network
Request Form

To submit your request, please print the document, fill it out completely, and return it to the ITS Department.

(.pdf, 120K)