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We are closely monitoring the COVID-19 situation. Get complete details and updates here.

 

To allow for incoming student registration, traditional undergraduate students will not be able to make any Fall 2021 semester registration changes, including self-registering in PrideNET, between Tuesday, 6/1 and Tuesday, 7/6.  Doctoral students, graduate students, and regional/online undergraduate students are not impacted. 

 

The Registrar's Office has assigned classroom spaces to all Summer 2021 coursework.  A complete list of E-Engaged+ coursework can be found here.   

Technology Service Center

Having problems changing your Passwords?  Click here for our Password Management User Guide!

Can't remember your Challenge Answer?  Click here for instructions to reset your Challenge Answers.

Phone:

(413) 217-1075

Click here to submit a Help Ticket

Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.

Support Hours*:

Monday-Thursday

8:00 am to 5:00 pm, 5:00pm to 8:00pm**

Friday

8:00 am to 5:00 pm

Saturday

9:00 am to 5:00 pm**

Sunday

9:00 am to 1:00 pm**

*Device drop-offs or pick-ups are by appointment only.  
** Note: Student workers providing support.

Technicians are available via phone to resolve issues from 8 am-5 pm Monday through Friday

Computer repair/consultations - click here.

ID cards are by appointment only click here.

 

 

Introducing the ITS Project Request Program

The Information and Technology Services department (ITS) collaborates with other college departments on a variety of technology related projects. This new system will better enable us to manage the projects and priorities faced by college faculty and staff members.

Should I submit an ITS Project Request or a Help Ticket?
If your issue is related to an error message that is appearing, WiFi/Internet access, or anything to do with a PC, printer, or other hardware component, then please click here to Submit a Help Ticket to the TSC.

ITS Projects are typically those that require ITS involvement to implement custom-programmed or vendor-written software components, in support of department or campus-wide initiatives.

ITS Project Requests are reviewed by ITS and department managers in order to prioritize the ITS project queue.

Workaround for Google Maps Issue

Users are experiencing issues related to Google Maps, receiving the message:

"We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access."

We are working to resolve this issue. 

 

In the meantime you can use one of these workarounds:

 

1) use a browser that is not logged into your Springfield College account.

 

2) Use your browser in Incognito (Chrome) or Private mode (Firefox/Safari)

 

Please contact the TSC at 413-748-4872 if you have any questions.

 

 

Zoom login instructions

Use the following instructions when logging into Zoom:

Method 1: Log in to PrideNET, click on Zoom Icon

 

Method 2: From springfield.zoom.us

 

Method 3: From zoom.us

1. click login

2. select the "Sign in with SSO" option

3. When prompted, type "Springfield" in the "Your company domain" field and

4. click continue.

 

Request Form

To submit your request, please print the document, fill it out completely, and return it to the ITS Department.

(.pdf, 120K)
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