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Registration has been temporarily disabled for all traditional students (DCTR/GRAD/UNDG) while the College works through changes related to the modality of all Fall 2020 semester courses. Registration is planned to re-open on Wednesday, August 19th.  

Registration is still open for Regional/Online students.  
 
We are closely monitoring the COVID-19 situation. Get complete details and updates here.

Technology Service Center

Phone:

(413) 217-1075

Click here to submit a submit a Help Ticket

Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.

Live Telephone Support Hours:

Monday-Friday
8 a.m. to 4 p.m.

Saturday 
9 a.m. to 1 p.m.

Sunday
Closed

Technicians are available to resolve issues from 8am-5pm Monday through Friday

 

ATTENTION:

Introducing the ITS Project Request Program

The Information and Technology Services department (ITS) collaborates with other college departments on a variety of technology related projects. This new system will better enable us to manage the projects and priorities faced by college faculty and staff members.

Should I submit an ITS Project Request or a Help Ticket?
If your issue is related to an error message that is appearing, WiFi/Internet access, or anything to do with a PC, printer, or other hardware component, then please click here to Submit a Help Ticket to the TSC.

ITS Projects are typically those that require ITS involvement to implement custom-programmed or vendor-written software components, in support of department or campus-wide initiatives.

ITS Project Requests are reviewed by ITS and department managers in order to prioritize the ITS project queue.

Sophos Intercept X replacing Symantec Endpoint Protection

Beginning the week of June 1st, Technology Service Center will be replacing Symantec Endpoint Protection with Sophos Intercept X.

Sophos Intercept X provides:

  • AI-Powered deep learning malware detection that doesn’t rely on signatures
  • Cloud-native protection for all your devices in a single console
  • Advanced protection against exploits, active adversaries, and non-malware attacks

Students, faculty, and staff can download the Sophos Home Premium edition for home use for free.  Click here for information!

 

Concerns about the privacy and safety of Zoom meetings

Recent concerns about the privacy and safety of Zoom meetings have educators and businesses sharing with their employees and teachers important settings that must be enabled to provide secure meetings with your colleagues and students. To ensure that your meeting with your students via Zoom is not going to be attended by unwanted guests, there are three settings you need to be aware of when creating Zoom meetings.

Go to Springfield.zoom.us, and click Sign In. On the left menu, click Settings. On the horizontal navigation bar, click Meetings

1.  Select Schedule Meeting, and Turn on all four settings to require a password to enter the meeting.

 

2. Next, scroll to In Meeting (Advanced) Settings and turn on the Waiting Room, so you can control and admit attendees into your Zoom meeting.  

3.   To further protect your privacy and to know who is actually in your meeting, turn on the following two settings in the advanced meeting settings.

 

You can find additional important information regarding your Zoom Meetings at the following links:
 
  • ADP
  • Brightspace
  • Cable TV
  • CX
  • Google Services
  • Internet
  • Mitel
  • Phone
  • PrideNet
  • Wireless Network
Request Form

To submit your request, please print the document, fill it out completely, and return it to the ITS Department.

(.pdf, 120K)