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Technology Service Center

Phone:

(413) 217-1075

Click here to submit a submit a Help Ticket

Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.

Live Telephone Support Hours:

Monday-Friday
8 a.m. to 4 p.m.

Saturday 
9 a.m. to 1 p.m.

Sunday
Closed

Technicians are available to resolve issues from 8am-5pm Monday through Friday

 

ATTENTION:

Introducing the ITS Project Request Program

The Information and Technology Services department (ITS) collaborates with other college departments on a variety of technology related projects. This new system will better enable us to manage the projects and priorities faced by college faculty and staff members.

Should I submit an ITS Project Request or a Help Ticket?
If your issue is related to an error message that is appearing, WiFi/Internet access, or anything to do with a PC, printer, or other hardware component, then please click here to Submit a Help Ticket to the TSC.

ITS Projects are typically those that require ITS involvement to implement custom-programmed or vendor-written software components, in support of department or campus-wide initiatives.

ITS Project Requests are reviewed by ITS and department managers in order to prioritize the ITS project queue.

Sophos Intercept X replacing Symantec Endpoint Protection

Beginning the week of June 1st, Technology Service Center will be replacing Symantec Endpoint Protection with Sophos Intercept X.

Sophos Intercept X provides:

  • AI-Powered deep learning malware detection that doesn’t rely on signatures
  • Cloud-native protection for all your devices in a single console
  • Advanced protection against exploits, active adversaries, and non-malware attacks

Students, faculty, and staff can download the Sophos Home Premium edition for home use for free.  Click here for information!

 

Dell Back-to-School offer

The Back-to-School offer starts May 11th at 7AM ET. Receive an extra $100 off when you purchase select PCs and up to 25% off select monitors. Discount will be instantly applied to models on the site before adding to cart! 

The Early Savings event starts May 14th at 7AM ET. Save over $350 on select products. 

Promotional offers only available online at: www.dell.com/springfield

 

  • ADP
  • Brightspace
  • Cable TV
  • CX
  • Google Services
  • Internet
  • Mitel
  • Phone
  • PrideNet
  • Wireless Network
Request Form
Title Description File type

To submit your request, please print the document, fill it out completely, and return it to the ITS Department.

.pdf