Need Help

Phone:

(413) 217-1075

Click here to submit a Help Ticket

Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.

Support Hours (effective 8/31/2020):

Monday-Thursday
8:00am - 5:00pm
5:00pm - 8:00pm*

Friday
8:00am - 5:00pm

Saturday
9:00am - 5:00pm

Sunday
9:00am - 1:00pm*

*Limited Support - No device drop-offs or pick-ups.  

Technicians are available to resolve issues from 8 am-5 pm Monday through Friday

ID cards by appointment only click here.

ATTENTION:

 

 

Activating your Springfield College PrideNET Account as a New User and Setting Password 

To activate your Springfield College PrideNET account, please follow these instructions and visit https://password.springfield.edu. Your username should have been emailed to you. Please have it handy and be ready to answer a couple of questions to identify you to our system. 

  1. As a new user, you will select “New User” as shown below.

 

  1. On the next screen enter the username you were emailed by Springfield College, and click Continue.

 

  1. The next screen will give you the option of entering 2 Challenge Answers in order to claim your Springfield College account. Select 2 Challenge Answers and click Continue.

 

  1. The next screen will ask you to fill in information about your birthday in the form of 2 questions. Question 1 asks you to enter the month and day of your birthday in this format: MM/DD (For example: 02/12). And the 2nd question asks you to enter the year of your birth in this format YYYY (For example: 2002). Answer both questions and click Continue.

 

  1. Once you are identified on the system you will set your own password using the rules displayed. Enter your new password and confirm it and click Continue.

 

  1. When successful, you should see the message below. Click the link to Try to continue logging in.

 

  1. After testing your login, the next screen will ask you to set up your own challenge questions and answers, and a method to help you recover your password in the future should you ever forget it.

 

  1. There are 10 questions that you can choose from when you click on the down arrow key on the right hand side. Please select and answer your 3 recovery security questions and click Continue. 

 

  1. When successful you should see this message below. Try your login again and continue.

 

  1. Next, you must enroll yourself in a method so you can receive a one-time passcode on a personal device or account that you control. You must select either a personal mobile phone number, or a personal email address (your Springfield College email address will not work) and then click Continue.

 

  1. If you selected Personal phone number, follow the instructions below.  The default phone carrier is Verizon. Make sure to select your correct phone carrier.  Fill in the information and click Continue.

 

  1. When you receive the text to your phone (or an email to your personal email), enter the one time passcode you received to confirm that you control it and click Continue.

 

  1. Continue to PrideNET: https://pridenet.springfield.edu/ to login to your PrideNET account.

 

That’s it! You are all done. And once again Welcome to Springfield College and thank you for completing this process!





 Repair services for student-owned computers:

  • We are a Dell authorized repair center for Dell computers that are covered under Dell's hardware warranty policy.  To check your Dell warranty status click here.
  • For non-Dell or out of warranty hardware repair needs, we can supply you with options for repair services in the local area.  Click here for our handy brochure with the names and phone numbers of local repair facilities.