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We are closely monitoring the COVID-19 situation. Get complete details and updates here.

 

ITS recommends Apple device users update to the latest OS to address serious security flaws.  More information here.

Update your Apple devices

High priority

TSC is recommending every faculty, staff, and student immediately update their Apple devices to the latest version in order to address a security flaw that can result in an attacker taking control of an affected device. More information can be found by visiting: https://us-cert.cisa.gov/ncas/current-activity/2021/09/13/apple-releases-security-updates-address-cve-2021-30858-and-cve

Faculty and Staff managed iPads and Macs will receive a notification to update, unmanaged devices will need to update manually. 

If you are unsure about updating or have any questions or concerns, please contact the TSC by calling 413-748-4872.

 

 

Transitioning from Backup and Sync to Drive for Desktop

High priority

Google is phasing out Backup and Sync in favor of Google Drive for Desktop.  In order to ensure you are still backing up to your Google Drive, you will need to upgrade to Google Drive for Desktop.

Please access the document below for information regarding this upgrade or contact the TSC at x4827 for more information.

Transitioning from Backup and Sync to Drive for Desktop

 



Workaround for Google Maps Issue

Users are experiencing issues related to Google Maps, receiving the message:

"We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access."

We are working to resolve this issue. 

 

In the meantime you can use one of these workarounds:

 

1) use a browser that is not logged into your Springfield College account.

 

2) Use your browser in Incognito (Chrome) or Private mode (Firefox/Safari)

 

Please contact the TSC at 413-748-4872 if you have any questions.

 

 

Zoom login instructions

Use the following instructions when logging into Zoom:

Method 1: Log in to PrideNET, click on Zoom Icon

 

Method 2: From springfield.zoom.us

 

Method 3: From zoom.us

1. click login

2. select the "Sign in with SSO" option

3. When prompted, type "Springfield" in the "Your company domain" field and

4. click continue.

 

Sophos Intercept X replacing Symantec Endpoint Protection

Beginning the week of June 1st, Technology Service Center will be replacing Symantec Endpoint Protection with Sophos Intercept X.

Sophos Intercept X provides:

  • AI-Powered deep learning malware detection that doesn’t rely on signatures
  • Cloud-native protection for all your devices in a single console
  • Advanced protection against exploits, active adversaries, and non-malware attacks

Students, faculty, and staff can download the Sophos Home Premium edition for home use for free.  Click here for information!