Technology Service Center

Having problems changing your Passwords?  Click here for our Password Management User Guide!

Can't remember your Challenge Answer?  Click here for instructions to reset your Challenge Answers.

Phone:

(413) 217-1075

Click here to submit a Help Ticket

Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.

Support Hours*:

Monday-Thursday

8:00 am to 5:00 pm, 5:00pm to 8:00pm**

Friday

8:00 am to 5:00 pm

Saturday

9:00 am to 5:00 pm**

Sunday

9:00 am to 1:00 pm**

*Device drop-offs or pick-ups are by appointment only.  
** Note: Student workers providing support.

Technicians are available via phone to resolve issues from 8 am-5 pm Monday through Friday

Computer repair/consultations - click here.

ID cards are by appointment only click here.