Technology Service Center

Having problems changing your Passwords?  Click here for our Password Management User Guide!

Can't remember your Challenge Answer?  Click here for instructions to reset your Challenge Answers.

Phone: (413) 748-4872


Click here to submit a Help Ticket

Please feel free to visit our Frequently Asked Questions which can be helpful to address some common issues.

Support Hours*:


8:00 am to 5:00 pm


8:00 am to 5:00 pm


9:00 am to 5:00 pm**


9:00 am to 1:00 pm**

*Device drop-offs or pick-ups are by appointment only.  
** Note: Student workers providing support.

Computer repair/consultations - click here.

ID cards are by appointment only click here.