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We are closely monitoring the COVID-19 situation. Get complete details and updates here.

Workaround for Google Maps Issue

Users are experiencing issues related to Google Maps, receiving the message:

"We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access."

We are working to resolve this issue. 

 

In the meantime you can use one of these workarounds:

 

1) use a browser that is not logged into your Springfield College account.

 

2) Use your browser in Incognito (Chrome) or Private mode (Firefox/Safari)

 

Please contact the TSC at 413-748-4872 if you have any questions.

 

 

Zoom login instructions

Use the following instructions when logging into Zoom:

Method 1: Log in to PrideNET, click on Zoom Icon

 

Method 2: From springfield.zoom.us

 

Method 3: From zoom.us

1. click login

2. select the "Sign in with SSO" option

3. When prompted, type "Springfield" in the "Your company domain" field and

4. click continue.

 

Sophos Intercept X replacing Symantec Endpoint Protection

Beginning the week of June 1st, Technology Service Center will be replacing Symantec Endpoint Protection with Sophos Intercept X.

Sophos Intercept X provides:

  • AI-Powered deep learning malware detection that doesn’t rely on signatures
  • Cloud-native protection for all your devices in a single console
  • Advanced protection against exploits, active adversaries, and non-malware attacks

Students, faculty, and staff can download the Sophos Home Premium edition for home use for free.  Click here for information!

 

Concerns about the privacy and safety of Zoom meetings

Recent concerns about the privacy and safety of Zoom meetings have educators and businesses sharing with their employees and teachers important settings that must be enabled to provide secure meetings with your colleagues and students. To ensure that your meeting with your students via Zoom is not going to be attended by unwanted guests, there are three settings you need to be aware of when creating Zoom meetings.

Go to Springfield.zoom.us, and click Sign In. On the left menu, click Settings. On the horizontal navigation bar, click Meetings

1.  Select Schedule Meeting, and Turn on all four settings to require a password to enter the meeting.

 

2. Next, scroll to In Meeting (Advanced) Settings and turn on the Waiting Room, so you can control and admit attendees into your Zoom meeting.  

3.   To further protect your privacy and to know who is actually in your meeting, turn on the following two settings in the advanced meeting settings.

 

You can find additional important information regarding your Zoom Meetings at the following links:
 

Voicemail access off campus

Voicemail access off-campus for department extension and personal extension.

1. Call your full phone number (ex. 413-748-3000)

 

2. After the voicemail prompt starts press *7

 

3. You will hear "Welcome to the Avaya voice system for help press *4", then it will prompt you for an extension and the # key. (ex. 3000#)

 

4. You will be asked for your password¹, enter it then press the # key (ex. 1312#).  

 

5. Press 2 to listen to your voice messages

 

6. Follow the prompts to skip, save, transfer, an delete voice messages².

 

¹If you have not set up your voicemail password: when asked for a password, press #, and the system will ask you to enter a new password, enter that password then a second time to confirm. Note: Passwords can be 4 to 8 digits long and cannot be 1111, 1234, or your extension number.

 

²If you listen, save, or delete voice messages, it will reflect on your phone's visual voicemail alerts and counts.