After you successfully register for password management and change, unlock, or reset your password, you will then visit https://pridenet.springfield.edu to log into PrideNET.
-
Go to https://password.springfield.edu
-
Click the option Forgot Password?/Unlock Account
![](https://lh7-us.googleusercontent.com/xYmHH3QgC6wD3nUMEqUiQ86I3VCk25-veEwJHOEpp4KtIUceIJ9ipTbbxV2nMwLw8loJ5-zkH5OthDMltiazLcuQ4rWqQ9rAPojuPLmljh4VgxwSLtduPw726oZmzEnyL6k1-I-_ejP3EUVpFijccg)
-
Enter your username and click Continue
![](https://lh7-us.googleusercontent.com/mBhO6XB1Y8lzKQ-XXiylL-k58fBsJNgmbyEfa_rPV7mznCBDVBH_fYZbZFSPSBQ7bNQot8YpJGrM2yu_WZXE56NMK43_vVufnAq3LdRmuq8Y5HGFpw7k-PxoP5lRUVD1IwMHSPpIWM9q91mZzLf7cg)
-
Select the option Reset Forgotten Password, click Continue
![](https://lh7-us.googleusercontent.com/Phkxjhr9hSPR9Bo_y3_C8HetYMZjr0Aco5fGXMDiRNdwfhZqXJsNY60ZOjGFizY4aj8cb3Gv3Gh5ts9X2rjr0NlrCvAarzaqitcBa2olPFygshxr7v61TgHsEjHqbT-zoJG_ajbzHzY2ARInatGdCA)
-
Select the option One Time Passcode, click Continue
![](https://lh7-us.googleusercontent.com/vucZhVZeZ5rfBipa3Q4_sjFqQ8uE2NNnMdBk5wNqthaMkdvgNaVWZ3XzHbw9vktRMCrDfzdrAPiI-RQ2w1HhkmBlwuU_W-DLAf10B0XTk_tK8FQ2P3YbpLbgAhb7NniCN-rV67NBhm04JSV8zNzvJA)
-
Check if the last 4 digits are from your phone number. If it is not, it says “Call TSC” or you don't receive a text message with the 9 digit code. Call the TSC at (413) 748-4872.
![](https://lh7-us.googleusercontent.com/nYCr971cZdkzKEAoYGpD-fdsM9aom5Lc4OCbqFvwaD4uy2Ob64-FrZ5_cpqcNa4WpYxHLW95o4Plw3Wt0qWP8YB7QoG5ED9M1JNjTjgr4MZH0UAe-HjQFm79aYfYEGn8HTWP9mzGZFC1gjYLZvgYHg)
-
Make sure you see two check marks on your account. If you only see one, the password won’t work to login to your email
![](https://lh7-us.googleusercontent.com/X1p4EvXn1ck5JzWb3bYSTfHqAYr62zm1jEJXADZGcLy7y7RWVroLwgKlICtwbJruUbmTFCAyYBgDDkOIw_lwY-PlvuuepjPbYri4YBIRjWmtrKDGQ_G6bUyyn-othUWwMD4xuCjncmKKenkCjRAGHGU)
-
Once you’ve reset your password, you can reset your Challenge Questions and Answers if you forgot them.