Jenzabar University

Where can I find the TV guide?

Click Here for the TV guide.

 Digital TV Connection in Your Campus Residence

Make sure your TV is plugged into a working electrical outlet.  Connect one end of the coaxial cable to the TV wall jack and the other end to the “CATV” or “VHF IN” on your television. Do not connect to the “UHF IN” on your television.

Your digital television must have a QAM tuner (Quadrature Amplitude Modulation) to work with the school’s cable service. The QAM tuner allows your TV to receive high definition cable programming without a cable set top box. Unfortunately, some less expensive TVs come with a low quality QAM tuner that may not be able to pick up all the digital channels. You should verify the specifications when you purchase your TV.

A NTSC (National Television System Committee) tuner is not compatible. This TV will require a digital-to-analog converter box to view television signals. (See information below to purchase a converter).

An ATSC (Advanced Television Systems Committee) tuner can receive digital signals but is not compatible with the school’s cable system.

 Here is an informal compatibility reference for newer devices. We cannot guarantee the accuracy of this information. You should verify the specifications when you purchase your TV.

It is important to perform a channel scan on your TV to ensure you are viewing all the available analog and digital channels. Exact details on how to auto program or auto tune digital TVs vary from manufacturer to manufacturer and from model to model. For best results, refer to the owner’s manual. Most TVs will take between 20-45 minutes to complete this function.

Using the TVs remote control, follow these general steps:

Step 1: Press the “Power” button to turn on the TV
Step 2: Press the “Menu” Button
Step 3: Select “Set-Up”
Step 4: Select “Antenna” then “Cable”
Step 5: Select “Auto Program/Auto Tune/Channel scan” then “OK”

How to address common reception issues?

The following issues are typically a result of a system wide issue, in-room cabling issue, the television, or connected devices:  no picture on one or all channels, no color, buzzing sounds, dark or rolling pictures, stations on wrong channels, vertical bars, snowy pictures, etc.

First, check to see if a student in another room is experiencing the same issue. If not, try to connect your television to another TV jack where good service has been established.  If a student in another room is experiencing the same issue,  or the problem is associated with your TV jack, please call helpdesk support as per the procedures for your campus.

Second, disconnect any other devices attached to your television, such as digital receivers, DVD player, Xboxes, etc., so that the coaxial cable is connected directly from the television to the TV jack. If this addresses the issue, then reconnect the devices to isolate the device creating the issue. If you have an external Blu-Ray player or game console, make sure the accessory console and the television are both set to the same channel (3 or 4).

Last, adjust the fine-tuning setting on your television. Check your television’s user guide for more information.

Dark picture? Slowly adjust your TV’s brightness and/or contrast control.

Rolling picture? Slowly adjust your TV’s vertical hold.

Picture leans to side? Try adjusting the horizontal hold.

How do I make my analog TV work on the school’s digital cable system?

If you have an older analog television and your school cable system is digital, your television cannot receive the signal without use of a digital-to-analog converter box.

Campus Televideo has tested and recommends Technicolor DCI 401 because it is a “100% compatible” model. All standard definition and high definition channels will pass through the converter box and display on an analog television. Your high definition (HD) channels will be scaled down and will not be in a true HD format but will be viewable.

There are less expensive set top box converters that are 99% compatible. The iView 3500STB II has been recommended by users. Less expensive set top boxes occasionally have closed caption or emergency alert notification problems.

Download the DCI401 User Guide

Why does my digital TV show channels with decimals or dashes?

On a digital cable television system, the “physical” channel numbers have decimals or dashes. However, some systems are designed to also provide “virtual” channel numbers (VCNs) that present the channel as a digit whole number. Unfortunately, different model digital TVs have different types of channel tuners and not all tuners can pick up the VCNs.

If you have a digital HDTV that will not recognize the whole number virtual channel after a channel scan, be sure to check the settings in the set-up menu – including setting the clock if your TV has one. If this does not work, your TV tuner is probably not capable of presenting the virtual channels and you have the following options:

1. Do nothing and use the physical channel numbers. You can tune to sub-channels just as you would tune to a normal channel.
2. Purchase a newer model HDTV with an NTSC Clear QAM tuner that you know can recognize whole number virtual channels.
3. Purchase a set-top box with an NTSC Clear QAM tuner that will recognize the VCNs.

The above mentioned set-top box model DCI401 for $108 has been tested for 100% compatibility.

Why does my TV only get channels up to Channel 13?

Most televisions can receive channels from either an Off-Air Antenna or from Cable.  The campus cable system requires your television be set to Cable (or CATV, CATV – IRC). If your television is set to Off-Air or Antenna, change this setting to Cable. This setting may be changed either by moving a switch or by following menu prompts for set-up. Refer to your owner’s manual for details. You will need to reprogram/scan your TV once you make the change.

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