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Voicemail access off campus

Voicemail access off-campus for department extension and personal extension.

1. Call your full phone number (ex. 413-748-3000)

 

2. After the voicemail prompt starts press *7

 

3. You will hear "Welcome to the Avaya voice system for help press *4", then it will prompt you for an extension and the # key. (ex. 3000#)

 

4. You will be asked for your password¹, enter it then press the # key (ex. 1312#).  

 

5. Press 2 to listen to your voice messages

 

6. Follow the prompts to skip, save, transfer, an delete voice messages².

 

¹If you have not set up your voicemail password: when asked for a password, press #, and the system will ask you to enter a new password, enter that password then a second time to confirm. Note: Passwords can be 4 to 8 digits long and cannot be 1111, 1234, or your extension number.

 

²If you listen, save, or delete voice messages, it will reflect on your phone's visual voicemail alerts and counts.

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