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The Online Portal for Springfield College Students, Faculty and Staff
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Email: tsc@springfield.edu
Visit us in person
The Technology Services Center is located on Level 1 of the Harold C. Smith Learning Commons.

Support Hours . . .

Monday-Thursday
8:00am - 5:00pm
5:00pm - 8:00pm*

Friday
8:00am - 5:00pm

Saturday
9:00am - 5:00pm

Sunday
9:00am - 5:00pm*

*Limited Support - No device drop-offs or pick-ups.  No ID card service.

Introducing the ITS Project Request Program

The Information and Technology Services department (ITS) collaborates with other college departments on a variety of technology related projects. This new system will better enable us to manage the projects and priorities faced by college faculty and staff members.

Should I submit an ITS Project Request or a Help Ticket?
If your issue is related to an error message that is appearing, WiFi/Internet access, or anything to do with a PC, printer, or other hardware component, then please click here to Submit a Help Ticket to the TSC.

ITS Projects are typically those that require ITS involvement to implement custom-programmed or vendor-written software components, in support of department or campus-wide initiatives.

ITS Project Requests are reviewed by ITS and department managers in order to prioritize the ITS project queue.

Google announced a significant vulnerability in its Chrome browser, and we recommend that you close and reopen Chrome.  This vulnerability allows hackers to send code to unpatched versions of the browser. 

An update was released and it which should have been downloaded to each computer due to Google's auto-update feature. Chrome has to be restarted for updates to take effect, so ITS is asking everyone to restart their Google Chrome browsers immediately. Even if you don't use Chrome, but have it installed, you should open that browser and follow the steps below to ensure the vulnerability is patched.

The up-to-date version of Chrome is 72.0.3626.121 and can be checked by the following steps:
  • On your computer, open Chrome.
  • At the upper top right, click the three dots:  more.png
  • Click Help, then About Google Chrome.  Look for "Google Chrome is up to date" and "Version 72.0.3626.121"
 
If there is a "Restart" button, select that and your browser will be patched. Once completed, patched users should see "Google Chrome is up to date."

If you have any questions, please contact tsc@springfield.edu.

We are aware of a new malspam (malicious spam email) campaign that cause serious problems if launched and want you to be aware of as well as a few steps to ensure you are safe.

 
This particular email campaign disguises itself as a "love letter", with common subject lines of: 
:)
;)
:D
I love you
My letter just for you
Please read and Reply
Wrote this letter for you
Just for you!
This is my love letter to you
My love letter for you
Wrote my thoughts down about you
Wrote the fantasy about us down
Felt in love with you!
Always thinking about you
You are my love!
 
The body of the email contains a link, that once clicked delivers a script that will download and launch an executable that will infect your computer.  More information about this malspam can be found by clicking here.
 
As with any suspicious email, you should NEVER open an attachment from anyone you don't know - and especially if you DO know the sender, but their email address doesn't match their name.  For example, if you receive an email from Jamie Mastrio, but the email address is Jamie03921@3910.com -- this is NOT a legitimate email and it should be reported as Phishing.
 
To report an email as phishing, open the email in question and in the upper right corner of the email click the three stacked dots and click "Report Phishing".
You'll receive a popup message to confirm, click "Report Phishing Message".
 
Your college issued computer has Symantec Endpoint Protection installed on it and is configured to download virus definitions throughout the day.  
 
Windows users: You may notice that the Gold Shield in your task bar has a yellow dot, if so, that means your system has not yet initiated its automatic virus definition update.  You can manually update your virus protection by double clicking the shield and then clicking "LiveUpdate" on the left hand side of the dialog box.  
 
Gold = needs update
Green = is updated
 
 
This will download and update your system to the very latest virus definitions.  You will see a status similar to this:
 
When complete you can click "Close" to exit the dialog box.  
 
 
Note: You do not need to take action if you see the yellow dot, it is informational and your computer will update its virus definitions automatically at its scheduled time during the day.
 
If you have any questions, please contact the TSC by calling 413-748-4872 or email TSC@springfield.edu.
 
 

Jamie Mastrio | Associate Director, Technology Services Center
Springfield College
Information & Technology Services

 

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