FAQ

Help

How do I reset my PrideNet password? 

Navigate to https://pridenet.springfield.edu/ICS/ and click on “Password Management” on the left hand side of the screen under the quick links section.

 

I need to access my Brightspace courses. Where do I go?

Log into Pridenet and click on the Brightspace icon at the top center of the page. 

 

I'm having issues with my computer. Who can I contact?

You can contact the Technology Service Center at phone number: 413-748-4872. We can also be reached via email at: tsc@springfieldcollege.edu

 

I need to print. What do I do?

You can use the “Follow me Print” print cloud service by visiting https://papercut.springfieldcollege.edu/user? and using your Pridenet credentials to log in. Alternatively, you can visit Babson library and print by using one of the computers in the lab.

 

I need Microsoft Office. Where can I get a copy?

Microsoft Office 365 is available as long as you are a student, staff or faculty member of Springfield College. See this link for more details: https://pridenet.springfield.edu/ICS/Help/Microsoft_Office_365_Free_for_Students.jnz

 

I need to access my Springfield College email. Where do I go?

In order to access your email, log into Pridenet and click on the GMAIL icon at the top.

 

How do I set up my email on my smartphone or tablet?

View the process for your device here: https://pridenet.springfield.edu/ICS/Help/Gmail_Help/Mobile_Device_Setup.jnz

*Note: The process may vary dependent on your device.

 

How can I connect my iPhone or iPad to a projector? 

If the classroom is equipped with an Apple TV, you can connect via the airplay functionality of iOS. 

 

What kind of computer do you recommend?

The following lists minimum requirements that allow for basic functions here at Springfield College. If you are planning on purchasing a new computer, please use the recommended configurations listed below. If you have questions or would like a recommendation, please contact the TSC and we'd be happy to help. 

 
Operating System: 
Windows 8, 8.1, 10 (64bit)
macOS 10.13 (High Sierra), 10.14 (Mojave)
 
Memory:
4GB or above (8GB is recommended) 
 
Hard Drive:
250GB or larger, or access to cloud-based storage in that capacity
 
Laptops should be equipped with speakers, microphone, webcam and wireless connectivity. 
 
High-speed internet is required (20Mbps download or higher)
 
Browser Requirements
 
Windows
 
Macintosh
Safari
 
All browsers should have Cookies, Java, and Pop-ups enabled (i.e., do not block Pop-ups). Springfield College cannot provide technical support for browsers other than those listed above.